FAQs

Home – FAQs

For Property Owners

What types of properties do you manage?

Sure Guard Property Services manages a range of residential properties, including single-family homes, condominiums, and small to mid-size multi-unit properties throughout Southwest Florida. We tailor our services to fit each property's needs and ownership goals.

What services are included in your property management?

Our management services typically include:

  • Tenant screening and placement

  • Lease administration and rent collection

  • Maintenance coordination and inspections

  • Vendor and contractor management

  • Financial reporting and owner communication

Service scope may be customized depending on the property and owner preferences.

How do you screen tenants?

We use a comprehensive screening process that includes background checks, credit evaluation, income verification, and rental history review. Our goal is to place responsible tenants who respect the property and meet lease obligations.

How do you handle maintenance and repairs?

We coordinate maintenance through trusted, licensed, and insured vendors. Routine issues are handled promptly, while larger repairs are communicated to the owner for approval. Our focus is preventative care, cost control, and protecting the long-term condition of the property.

How often will I receive updates or financial reports?

Owners receive regular financial reporting and clear communication regarding property performance, maintenance activity, and any notable issues. We believe transparency and consistency are essential to successful property management.

How do you help control costs?

We emphasize preventative maintenance, vendor coordination, and efficient operations to help reduce unexpected expenses. Our hospitality and property management background allows us to balance quality service with cost-conscious decision-making.

Are you familiar with local laws and HOA regulations?

Yes. We stay informed on Florida landlord-tenant laws, local ordinances, and HOA requirements relevant to the properties we manage, helping owners remain compliant and avoid unnecessary issues.

How do I get started with Sure Guard Property Services?

Getting started begins with a consultation to understand your property, goals, and expectations. From there, we create a customized management plan and walk you through the onboarding process.

Are you familiar with local laws and HOA regulations?

Yes. We stay informed on Florida landlord-tenant laws, local ordinances, and HOA requirements relevant to the properties we manage, helping owners remain compliant and avoid unnecessary issues.

For Tenants

How do I pay rent?

Rent payments are made through our secure online tenant portal, which allows for convenient, on-time payments. Additional payment options may be available depending on the property.

How do I submit a maintenance request?

Maintenance requests can be submitted through the online portal at any time. Emergency issues are prioritized, and routine requests are addressed as quickly as possible through approved service providers.

What is considered a maintenance emergency?

Maintenance emergencies include situations that pose immediate risk to health, safety, or property—such as major water leaks, electrical hazards, or loss of essential services. Emergency contact instructions are provided upon move-in.

How do I communicate with your team?

Tenants can communicate with Sure Guard Property Services through the tenant portal, email, or phone during business hours. We strive to respond promptly and professionally to all inquiries.

What are your expectations for tenants?

We expect tenants to:

  • Pay rent on time

  • Follow lease terms and property rules

  • Report maintenance issues promptly

  • Respect the property and surrounding community

In return, tenants can expect professional management, timely communication, and well-maintained living spaces.

Can I renew my lease?

Lease renewal options depend on the property, owner preferences, and tenant history. Renewal discussions typically begin prior to lease expiration, and tenants are notified in advance of available options.

What happens at move-out?

At move-out, tenants are expected to leave the property in good condition, subject to normal wear and tear. A move-out inspection will be conducted, and any applicable security deposit handling will follow Florida law.