Home – Tenants
At Sure Guard Property Services, we believe a positive rental experience is built on mutual respect, clear communication, and shared responsibility. This Tenant Code of Conduct outlines expectations designed to protect residents, properties, and communities.
By leasing a property managed by Sure Guard, tenants agree to the following standards:
Treat the home with care as if it were your own.
Report maintenance issues promptly to prevent further damage.
Do not make unauthorized alterations or repairs.
Keep the property clean and in good condition.
Rent must be paid in full and on time according to the lease agreement.
Payments are made through the secure tenant portal unless otherwise instructed.
Communicate proactively if an issue arises—early communication matters.
Submit maintenance requests through the tenant portal.
Clearly describe the issue to help ensure timely resolution.
Report emergencies immediately using provided emergency contact instructions.
Allow reasonable access for repairs and inspections with proper notice.
Follow community rules, HOA guidelines, and local ordinances.
Maintain reasonable noise levels.
Be respectful of shared spaces, parking areas, and common facilities.
Maintain up-to-date contact information.
Respond to management communications when action is required.
Follow lease terms and policies outlined at move-in.
Provide proper notice in accordance with your lease.
Leave the property clean and in good condition, allowing for normal wear and tear.
Return keys, access devices, and any provided equipment.
In return, Sure Guard Property Services commits to:
Professional and respectful communication
Prompt attention to maintenance concerns
Fair and transparent management practices
Well-maintained and safe living environments
Choosing where you live matters—and who manages your home matters just as much.
Tenants choose properties managed by Sure Guard Property Services because we provide a professional, organized, and reliable rental experience from application through move-out.
Clear & Honest Process
From application to lease signing, we communicate clearly so you know what to expect—no confusion, no surprises.
Professional Property Management
Our team brings years of experience in property management and hospitality, which means:
Organized systems
Timely responses
Consistent standards
Well-Maintained Homes
We work with trusted, licensed vendors to ensure properties are cared for properly. Preventative maintenance helps reduce disruptions and keeps homes comfortable.
Fair & Respectful Treatment
We believe in treating tenants with professionalism and respect. Good communication and accountability create better rental experiences for everyone.
Secure & Convenient Systems
Our online portal makes it easy to:
Pay rent
Submit maintenance requests
Access important documents
We work best with tenants who value:
A well-managed home
Clear expectations
Responsible tenancy
Mutual respect
If you’re looking for a rental managed with professionalism and care, you’ll feel right at home with Sure Guard.
Welcome to Your New Home with Sure Guard Property Services
Welcome! We’re glad to have you as a resident in a property managed by Sure Guard Property Services. This guide is designed to help you settle in comfortably and understand how to make the most of your rental experience.
Tenant Portal Access
You’ll receive access to our secure tenant portal, where you can:
Pay rent
Submit maintenance requests
View lease documents
Communicate with our team
We recommend setting up your portal access right away for convenience.
Rent is due as outlined in your lease agreement.
Payments are made through the online portal unless otherwise noted.
Setting up recurring payments can help ensure on-time rent and peace of mind.
Routine Maintenance
Submit non-emergency maintenance requests through the tenant portal with a clear description of the issue.
Emergency Maintenance
Emergency situations (such as major leaks or electrical hazards) should be reported immediately using the emergency contact instructions provided at move-in.
Prompt reporting helps prevent further damage and ensures your safety.
Please:
Keep the property clean and orderly
Report issues early
Follow lease guidelines regarding use and care of the property
Your cooperation helps keep your home safe, comfortable, and well-maintained.
Our team is available during business hours by phone, email, or through the tenant portal. We aim to respond promptly and professionally to all inquiries.
Lease renewal discussions typically begin before your lease expires.
At move-out, follow provided instructions to ensure a smooth and fair process in compliance with Florida law.
Sure Guard Property Services is committed to:
Providing professional management
Maintaining safe and habitable homes
Communicating clearly and consistently
Treating residents with respect
We believe a positive rental experience starts with strong communication and shared responsibility.
If you have questions at any point during your tenancy, please don’t hesitate to reach out. We’re here to support you and make your time in your home a positive experience.
Welcome again—and thank you for choosing a property managed by Sure Guard Property Services.
Our approach combines operational discipline, service-driven standards, and cost-conscious oversight to protect your investment and simplify ownership.